Background
CT100 is a highly complicated piece of electronics that can only be serviced by the most skillful technicians and should always be returned to DACT in case or any defects.
Repair time may be significant due to the complexity and sensitivity of the CT100 circuitry, and in the end around 10% of returned CT100 boards may never be repaired successfully. Before shipping, a repaired CT100 will be exposed to the same tests as a new board and must meet the same specifications.



Service Procedure
Due to the anticipated repair times of CT100, DACT do not offer a CT100 repair service as such.
Instead, we offer to replace your CT100 board with another used board that was repaired previously but 100% checked and confirmed to meet the original specifications.
Unless covered by our usual 24 months warranty, there is a nominal fee for the replacement service.
Once agreed upon please return your CT100 board to
  
          Danish Audio ConnecT ApS
          Moegelholt 51
          DK-7100 Vejle
          Denmark
 
Please include with the parcel a note saying “Defective CT100 phono stage module returned for servicing. No Commercial Value. Customs value EUR 10”.
Shipping costs to be paid by shipper.
Once we have received your defective CT100 and your payment, we will ship your replacement board and e-mail you shipping advice.



Service Fee
Please contact us about the current service fee.
The service fee includes shipping of the replacement unit. However, when shipping to outside the EU, there is often added taxes, duties, and handling fees in the country of destination. Such charges are to be paid by receiver.

 
Please do not hesitate to contact us in case of any further questions.